Issues installing the Pulse Helper app?
The Pulse Helper app is installed on your desktop computer and is separate from the Slack App, which is installed in your Slack workspace. If you are having trouble installing the Pulse Helper app, please see some common fixes below:
First, here is a link to download the Pulse Helper app for both Windows and Mac:
Common installing issues on Mac
1.) After your download completes, be sure to open the DMG file and drag the app into your application folder to complete the installation.
2.) By default, the security and privacy preferences of your Mac are set to allow apps from the App Store and identified developers. If you encounter the error below, your Mac security settings toggle needs to be updated to allow apps from the App Store and identified developers:
3.) In System Preferences, click Security & Privacy, then click General. Click the lock and enter your password to make changes. Select ‘App Store and identified developers’ under the header “Allow apps downloaded from.” (You can read more about these settings in the Apple support article ‘Safely open apps on your Mac‘.
Common installing issues on Windows
1.) Reboot Your Computer – This is a common troubleshooting step, but important for a reason. The reason that software is not installing on your computer could be from a temporary glitch. Before you jump into more focused fixes, you should reboot to get back to a clean state.
If you still can’t install software after a reboot, continue troubleshooting further with the next steps.
2.) Check App Installer Settings in Windows – Windows 10 allows you to install both traditional desktop apps and apps from the Microsoft Store. Certain settings will restrict you to only installing Store apps, so you should check those first.
To do this, head to Settings > Apps > Apps & features. At the top, you’ll see a Choose where to get apps section. If the dropdown is set to The Microsoft Store only (recommended) then you won’t be able to install apps from anywhere else. This prevents you from installing traditional Windows desktop software.
Change this to Anywhere (or Anywhere, but let me know if there’s a comparable app in the Microsoft Store if you want) and Windows won’t block you from installing software anymore.
If you’re on an older version of Windows 10, you should also check a similar setting in Settings > Update & Security > For developers. Here, under Use developer features, make sure that you have Sideload apps selected. Picking Microsoft Store apps can prevent you from installing regular software.
On modern versions of Windows 10, you won’t see these three options. Instead, you’ll see a single Developer Mode slider. This is not necessary to install apps on Windows 10, so you can leave it disabled. It doesn’t hurt to enable it while you’re troubleshooting, but you can turn it back off once everything is working.