How remote teams are benefiting from Pulse’s ‘Automatic Status’

Good communication relies heavily on visual cues.  In the office, we can see if teammates are available for discussion or in deep focus; we know if they’re away from their desk for lunch (back in 1 hour) vs. taking a quick snack break (back in 5 minutes); we can infer the type of work they’re amidst like writing code, drafting an email, diagramming at the whiteboard, or designing in slides; and so much more. But when teammates are distributed, these visual cues are not available.  It results in teams having poor or untimely communication and also increased feelings of isolation and loneliness that stem from not knowing what teammates are doing.

To get a better understanding of how Pulse’s ‘Automatic Status’ is helping remote teams solve these challenges, we are sharing three user stories.

Case Study #1: Team Presence

Presence indicators for remote teams

Industry:  Insurance Technology
Remote team benefit:

  • Office-like awareness and liveliness
  • Reduced isolation and loneliness

“Our team uses activity status to feel more aligned with each other.  We have a flexible work environment and don’t really keep tabs on what teammates are working on throughout the day, but automatic status has really helped our team morale to be able to work together in an online office.  Knowing a bit more about what teammates are doing, like ‘emailing’, or ‘coding’, are all activities that bring a deeper sense of togetherness to our team and make us feel like we’re not working isolated from our home.” 

— Brent L., Operations


Case Study #2: Collaboration

Industry:  Startup
Remote team benefit:

  • Timely interactions stemming from knowing work in progress

“For us, we find automatic status is improving our remote collaboration.  Seeing that a teammate is available, coupled with knowing the type of work they’re amidst, makes it easier to find times to collaborate.  As a product manager, when I see that my colleague is ‘Organizing Tasks’ in JIRA, it signals to me that it’s a good time to connect to discuss the latest tickets.  Seeing teammates jump in and out of our teams’ work apps is helping our team meet more efficiently throughout the day, something we really struggled with when we first started working remotely.”

— Krista R., Product Manager


      Case Study #3:  Deep Focus (Artificial Intelligence)

Industry:  Software
Remote team benefit:

  • Respecting deep work 

“As a remote team, we want to respect each other’s focus time, while also enabling moments for collaboration, quick 1:1s, and more time-sensitive, ad-hoc questions and issues.  The way that Pulse is able to determine that I have gone into a focused work state without requiring me to manually change my status to ‘Do not disturb’ is super convenient. Our team is able to connect more frequently while also reducing the number of ill-timed messages and distractions.” 

— Gary M., CEO

Automatic status is setting out to make online teams’ communication simple.  We’re excited to learn how your team benefits from this Pulse feature.